General Questions

  1. What is e-Ride World?

    • e-Ride World is a retailer specializing in electric bikes, electric scooters, hoverboards, and other electric mobility products.

  2. Where can I find your products?

    • All our products are available for purchase directly on our website at www.erideworld.com.

  3. How can I contact customer service?

    • You can reach our customer service team via email at info@e-rideworld.com or by calling +1 (720) 816-2964.

  4. What payment methods do you accept?

    • We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other digital payment options.

  5. Do you offer financing options?

    • Yes, we offer financing options through third-party partners for eligible purchases. Please check at checkout for available financing plans.

Product Information

  1. What types of electric bikes do you offer?

    • We offer a variety of electric bikes, including mountain bikes, city bikes, and folding bikes.

  2. How fast do your electric scooters go?

    • Our electric scooters can reach speeds ranging from 15 to 30 mph, depending on the model.

  3. Are your hoverboards safe?

    • Yes, all our hoverboards meet rigorous safety standards and are certified for safe use.

  4. How long does the battery last on your products?

    • Battery life varies by model; typical ranges are from 15 to 40 miles per charge based on usage and conditions.

  5. Do your products come with a warranty?

    • Yes, all our products come with a manufacturer’s warranty that covers defects in material and workmanship.

Shipping & Delivery

  1. What are your shipping options?

    • We offer standard, express, and overnight shipping options during checkout.

  2. Do you offer free shipping?

    • Yes, we offer free standard shipping on orders over $100 within the continental U.S.

  3. How long does it take for my order to arrive?

    • Delivery times vary based on the shipping method chosen. Standard shipping typically takes 5-10 business days.

  4. Can I track my order?

    • Yes, once your order is shipped, you will receive an email with tracking information to monitor your shipment.

  5. What if my package is lost or damaged?

    • Please contact our customer service team immediately for assistance with lost or damaged packages.

Returns & Refunds

  1. What is your return policy?

    • We accept returns within 30 days of purchase, provided the item is in new and unused condition.

  2. How do I initiate a return?

    • To initiate a return, contact our customer service team to obtain a Return Merchandise Authorization (RMA) number.

  3. Will I be refunded for the shipping costs?

    • Shipping costs are only refundable if the return is due to an error on our part or if the item is defective.

  4. How long does it take to process a refund?

    • Refunds are typically processed within 7-10 business days after we receive the returned item.

  5. Can I exchange my item?

    • Yes, you can exchange your item by returning it and placing a new order for the desired product.

Safety & Usage

  1. What safety gear do you recommend?

    • We recommend wearing a helmet, knee and elbow pads, and reflective gear when riding any of our products.

  2. Are your electric bikes and scooters suitable for all ages?

    • Age recommendations vary by model. Please check the product specifications for age suitability.

  3. Can I ride my electric scooter or bike in the rain?

    • Most of our products have some level of water resistance, but we recommend avoiding riding in heavy rain.

  4. How do I charge the battery of my electric bike or scooter?

    • Each product comes with a charger; simply plug it into a standard outlet to charge.

  5. How can I maintain my electric bike/scooter?

    • Regular maintenance includes checking the brakes, tires, and battery health, as well as keeping it clean.

Technical Support

  1. How do I assemble my electric bike or scooter?

    • Assembly instructions are included with your product. You can also find instructional videos on our website.

  2. What should I do if my product is not working?

    • Please refer to the user manual for troubleshooting tips; if issues persist, contact our customer service for assistance.

  3. Is there a mobile app for my product?

    • Some models may have companion apps available for tracking and unlocking features; please check the specific product details.

  4. What is the maximum weight limit for your products?

    • Weight limits vary by model; please refer to the product specifications for exact limits.

  5. Are replacement parts available?

    • Yes, we offer replacement parts for many of our products. Please contact customer service for availability.

Warranty & Support

  1. What does the warranty cover?

    • The warranty covers defects in materials and workmanship. It does not cover damage due to misuse or accidents.

  2. How do I file a warranty claim?

    • To file a warranty claim, contact our customer service team with your receipt and details of the issue.

  3. How long is the warranty period?

    • Warranty periods vary by product; typically, they range from 1 to 2 years.

  4. Can I purchase an extended warranty?

    • Currently, we do not offer extended warranties, but please check back in the future.

  5. What should I do if I need technical support?

    • For technical support, please contact our customer service team or refer to our online help center.

Company Information

  1. Where is e-Ride World located?

    • Our main office is located in [Insert Location]. Please see our Contact Us page for details.

  2. How can I stay updated on promotions and new products?

    • Sign up for our newsletter on our website to receive updates on promotions and product launches.

  3. Does e-Ride World have a physical store?

    • Currently, e-Ride World operates exclusively online, but we do have plans for physical locations in the future.

  4. Can I leave a review for a product?

    • Yes! We encourage our customers to leave reviews on our product pages to share their experiences.

  5. Is e-Ride World environmentally friendly?

    • We are committed to sustainability and offer electric mobility solutions that reduce carbon emissions.

Ordering & Account Management

  1. Do I need to create an account to make a purchase?

    • You can check out as a guest, but creating an account allows you to track orders and save your information for future purchases.

  2. How do I reset my password?

    • Use the “Forgot Password” link on the login page to receive a password reset email.

  3. Can I change or cancel my order after it’s placed?

    • If you need to change or cancel an order, please contact us as soon as possible. Once an order is processed, changes may not be possible.

  4. How can I view my order history?

    • If you have an account, you can view your order history by logging into your account and navigating to “Order History.”

  5. What happens if the item I want is out of stock?

    • If an item is out of stock, you can sign up for restock notifications on the product page to be alerted when it becomes available.

Promotions & Discounts

  1. Do you offer discounts for bulk purchases?

    • Yes, we may offer discounts for bulk purchases. Please contact our sales team for more information.

  2. How can I find out about special promotions?

    • Sign up for our newsletter and follow us on social media to stay informed about special promotions and sales.

  3. Can I use multiple discount codes on one order?

    • Only one discount code may be applied per order unless otherwise stated in the promotional terms.

  4. Do you have a referral program?

    • Yes, we offer a referral program where you can earn rewards by referring friends and family. Check our website for details.

  5. How do I redeem a gift card?

    • You can enter your gift card code during the checkout process in the designated field.

If you have any other questions, feel free to reach out to our customer service team at info@e-rideworld.com. Thank you for choosing e-Ride World!